Refund Policy

At Novel, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your luxury handmade Apple Watch band, we're here to help. Please review our refund policy below:

Returns

• We offer returns within 30 days of receipt for any unused and unworn products. To be eligible for a return, your item must be in the same condition that you received it, with all original packaging and tags intact.
• Personalized or custom items are not eligible for return, unless they arrive damaged or defective.

Refund Process

• To initiate a return, please contact us at [your contact email or link to contact form] with your order number and the reason for the return.
• Once we receive your return request, we’ll provide instructions for returning the item.
• After your returned item is received and inspected, we will process your refund to your original method of payment. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

• We currently do not offer direct exchanges. If you would like a different product, we recommend returning your original item for a refund and placing a new order.

Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will offer you a full refund or a replacement, depending on your preference.

Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Thank you for choosing Novel. We’re committed to providing you with the highest quality products and customer service. If you have any questions or concerns about our refund policy, don’t hesitate to get in touch with us!